Refund policy
Effective Date: 21 July 2026
At My Spell, we want you to shop with confidence. If something isn't right with your order, we're here to help.
Please read the information below regarding returns, refunds, replacements, and damaged items.
Change of Mind Returns
If you change your mind about your purchase, you have the right to request a return within 14 days of receiving your order.
To be eligible for a return:
- The product must be unused.
- The product must be returned in its original packaging and in a resalable condition.
- The product must not show signs of use, damage, or alteration.
To request a return, please contact us at info@shopmyspell.com before sending any item back.
Return postage costs for change-of-mind returns are the responsibility of the customer unless otherwise required by law.
Refunds will be processed after the returned item has been received and inspected.
Damaged, Faulty or Incorrect Products
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the outer shipping packaging where applicable
We will investigate your claim and, where appropriate, offer a replacement or refund.
Lost Deliveries
If you believe your parcel has been lost during delivery, please contact us at info@shopmyspell.com within 14 days of the expected delivery date so we can investigate with the courier.
Refunds
Where a refund is approved, it will be issued using the original payment method.
Please allow several working days for your payment provider to process the refund once it has been issued.
Non-Eligible Returns
We reserve the right to refuse a return if:
- The product has been used.
- The product is not returned in its original condition.
- The product has been damaged after delivery through misuse or improper handling.
- The return request is made outside the applicable return period unless your legal consumer rights provide otherwise.
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
My Spell Ltd
📧 info@shopmyspell.com
📍 Apollo House, Hallam Way, Whitehills Business Park, Blackpool, England, FY4 5FS