Terms of service
Effective Date: 21 July 2026
Welcome to My Spell ("we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services, including purchases made through shopmyspell.com.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.
Nothing in these Terms affects your statutory rights under applicable consumer protection laws.
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1. Company Information
My Spell is the trading name of My Spell Ltd, a company registered in England and Wales.
Company Number: 16477402
Registered Office:
Apollo House, Hallam Way, Whitehills Business Park, Blackpool, England, FY4 5FS
Customer Support
Email: info@shopmyspell.com
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2. Eligibility
By placing an order, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You are legally capable of entering into a binding contract.
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3. Products
My Spell offers haircare products, skincare products, beauty gift sets and bundles. We may also introduce additional products or digital content in the future.
We continually improve our product range and reserve the right to modify, discontinue or replace products without prior notice.
All product descriptions, images and specifications are provided in good faith. While we make every reasonable effort to ensure accuracy, we do not warrant that all descriptions, photographs, colours or other content are completely error-free.
Due to differences in device displays, colours may vary slightly from those shown on screen.
Products containing naturally derived ingredients may vary slightly in colour, fragrance, texture or consistency between batches. These natural variations do not affect product quality and are not considered defects.
Packaging may occasionally differ from website images due to design updates or supplier changes while maintaining the same product quality.
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4. Cosmetic Product Information
Our products are cosmetic products intended for external use only.
Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.
The information provided on our website is for general informational purposes only and should not be regarded as medical advice.
We recommend reading all product instructions before use.
Where appropriate, customers should perform a patch test before first use, particularly if they have sensitive skin or known allergies.
Discontinue use if irritation occurs and seek medical advice where appropriate.
Avoid contact with the eyes unless the product is specifically intended for use around the eye area.
Keep products out of the reach of children unless otherwise stated.
Individual results may vary depending on skin type, hair type and other individual factors.
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5. Orders
Submitting an order does not guarantee acceptance.
We reserve the right to refuse, cancel or limit any order where reasonably necessary, including where:
- Fraud or unauthorised activity is suspected;
- Payment cannot be authorised;
- Incorrect pricing has occurred;
- Products are unavailable;
- Delivery cannot reasonably be completed;
- There has been an obvious error in product information or pricing.
If payment has already been taken for a cancelled order, a full refund will be issued.
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6. Prices and Payment
Prices are displayed in Pounds Sterling (GBP).
VAT will be charged where required by applicable law.
We reserve the right to change prices at any time before an order is placed.
Accepted payment methods may include:
- Visa
- Mastercard
- American Express
- Maestro
- Discover
- Diners Club
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
Additional payment methods may become available from time to time.
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7. Promotions, Discount Codes and Free Gifts
From time to time we may offer promotions, discount codes, bundles or free gifts.
Unless expressly stated otherwise:
- Promotions cannot be combined.
- Discount codes have no cash value.
- Promotions may expire without notice.
- We reserve the right to withdraw or amend promotions at any time.
Where a free gift is received as part of a qualifying purchase and the qualifying products are returned, we may require the free gift to be returned or deduct its value from any refund where permitted by law.
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8. Shipping and Delivery
Shipping information, delivery estimates and courier details are set out in our Shipping Policy.
Delivery dates are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers, severe weather, customs, industrial action or other circumstances outside our reasonable control.
Risk in the products passes to you upon delivery.
Ownership of the products transfers once full payment has been received.
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9. Returns and Refunds
Returns, refunds and replacements are governed by our Returns & Refund Policy.
Nothing in these Terms limits your statutory consumer rights.
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10. Customer Accounts
Customers may purchase as a guest or create an account.
You are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account.
Please notify us immediately if you believe your account has been accessed without authorisation.
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11. Customer Reviews
Customers may have the opportunity to submit reviews about our products or services.
By submitting a review, you confirm that:
- It reflects your genuine personal experience.
- It is truthful and accurate to the best of your knowledge.
- It does not contain unlawful, defamatory, abusive, misleading or offensive content.
- It does not infringe another person's rights.
We reserve the right to remove reviews that breach these standards or applicable law.
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12. Intellectual Property
All content on this website, including but not limited to:
- The My Spell name and branding;
- Product names;
- Website text;
- Product descriptions;
- Logos;
- Graphics;
- Packaging designs;
- Marketing materials;
- Original photographs;
- Website design;
- Videos;
- Downloads;
- Software; and
- Other original content,
is owned by or licensed to My Spell Ltd and is protected by applicable intellectual property laws.
No part of this website may be copied, reproduced, republished, distributed, modified, sold or commercially exploited without our prior written permission, except where permitted by law.
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13. Acceptable Use
You agree not to:
- Use our website unlawfully;
- Attempt to interfere with the operation or security of the website;
- Introduce malicious software or harmful code;
- Use automated systems, bots or scraping tools without permission;
- Mine, harvest or extract data from our website;
- Use our content to train artificial intelligence or machine learning systems without our written permission;
- Impersonate another person or organisation;
- Infringe our intellectual property rights or those of others.
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14. Third-Party Links
Our website may contain links to third-party websites.
These websites operate independently of My Spell.
We are not responsible for their content, policies or practices.
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15. Website Availability
We aim to keep our website available at all times but do not guarantee uninterrupted access.
We may suspend or restrict access for maintenance, updates, security or technical reasons.
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16. Limitation of Liability
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded, including liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any rights granted under applicable consumer protection laws.
Subject to the above, and to the fullest extent permitted by law:
- We shall not be liable for indirect, incidental, special or consequential losses.
- We shall not be liable for losses arising from misuse of our products contrary to the provided instructions.
- We shall not be liable for delays or failures caused by third-party delivery providers or events outside our reasonable control.
- Our total liability arising from any claim relating to your purchase shall not exceed the amount paid for the relevant product.
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17. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where caused by circumstances beyond our reasonable control, including natural disasters, severe weather, industrial disputes, transport disruption, internet failures, cyber attacks, epidemics, pandemics or governmental action.
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18. Privacy
Your personal information is processed in accordance with our Privacy Policy.
By using our website, you acknowledge that your personal data may be processed as described in that policy.
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19. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.
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20. Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.
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21. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy and Returns & Refund Policy, constitute the entire agreement between you and My Spell Ltd regarding your use of our website and purchases made through it.
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22. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be published on our website together with the updated effective date.
Continued use of our website after changes take effect constitutes acceptance of the revised Terms.
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23. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Consumers may also benefit from any mandatory consumer protection rights that apply under the laws of their country of residence where applicable.
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24. Contact Us
If you have any questions about these Terms, please contact us:
My Spell Ltd
Apollo House, Hallam Way, Whitehills Business Park, Blackpool, England, FY4 5FS
📧 info@shopmyspell.com