Shipping policy
Shipping Policy
Effective Date: 21 July 2026
Thank you for shopping with My Spell.
We are committed to delivering your order as quickly and safely as possible. Please read the information below regarding our shipping process.
Processing Time
Orders are typically processed within 2 working days after your order has been placed.
Orders placed on weekends or UK public holidays will begin processing on the next working day.
Although we aim to dispatch all orders within this timeframe, delays may occasionally occur during busy periods or due to circumstances outside our control.
Delivery
We currently ship within the United Kingdom.
All orders are shipped using FedEx.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can monitor your delivery.
Shipping Costs
- £4.99 for orders under £55
- Free Standard Delivery on orders of £55 or more
Shipping charges are displayed during checkout before payment is completed.
Estimated Delivery Times
Delivery times begin once your order has been dispatched.
While we aim to deliver within the estimated timeframe provided by the courier (4-7 business days), delivery dates are estimates only and cannot be guaranteed.
Delays caused by couriers, weather conditions, public holidays, or other unforeseen circumstances are outside our control.
Order Changes
We begin processing orders shortly after they are placed.
If you need to request a change or cancellation, please contact us as soon as possible at info@shopmyspell.com.
While we will always try to help, we cannot guarantee that changes or cancellations can be made once processing has begun.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking information.
You can use the tracking number provided to monitor the progress of your delivery through the courier's tracking service.
Incorrect Delivery Information
Please ensure that your delivery address is correct before completing your purchase.
My Spell cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied during checkout.
Lost or Damaged Deliveries
If your order arrives damaged or you believe your parcel has been lost, please contact us as soon as possible at info@shopmyspell.com.
To help us investigate your claim, we may ask you for:
- Your order number
- Photographs of the damaged product (if applicable)
- Photographs of the outer packaging
- Any additional information reasonably required to investigate the issue
We will review your request and work to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us:
My Spell Ltd
📧 info@shopmyspell.com
📍 Apollo House, Hallam Way, Whitehills Business Park, Blackpool, England, FY4 5FS